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Terms & Conditions

Ordering Online

Use the 'add to cart button' to make your selections. Upon 'checkout' of your shopping cart, follow the prompts to complete your order. Orders will be shipped within 48 hours of payment confirmation. An e-mail will be sent confirming this.

Security

When placing an order, your details are collected by a secure server using 128-bit ssl encryption. This means all your personal information is protected from fraud.

Privacy

Your information is solely used for processing your order. Information will not be exchanged, sold or disclosed to anyone unless required by law. Photos that you send to us for our 'gallery' are used to showcase your little person loving our products. Metallic Cowboy will only display appropriate photos on our website. Photos will not be used for any other purpose without your permission.

Shipping

Orders will be shipped within 48 hours of payment confirmation. Orders that are placed on a Friday will be shipped the next business day. Metallic Cowboy will not be held responsible for any delays in the delivery service. An e-mail will be sent confirming your order has been shipped. Metallic Cowboy has decided to keep things simple with just 2 postage and handling costs. Australia wide is $8. International postage is $15 aud.

Payment

We accept visa and mastercard. Your card will be charged upon processing your order. Credit card details will not be stored. An e-mail will be sent providing confirmation of your order.

Returns

Metallic Cowboy understands that at times a product may be faulty or you may just change your mind. Within 5 days of receiving your product, send us an e-mail letting us know your issues and we will happily guide you through an exchange or refund. Products must be unused and in their original packaging. Postage fees will only be refunded if the product is faulty or damaged. Metallic Cowboy complies with Australian fair trading legislation.

Exchange Rate

Our exchange rate is calculated daily using ECB